At present we accept PayPal and Vipps as payment methods.
The default currency on our online shop is NOK (Norwegian Kroner).
Shipping and discounts will be calculated at checkout. No additional taxes will apply.
Katrin Uri offers domestic shipping only, within Norway. Your order will be sent within 1-3 working days from order confirmation. We dispatch orders from Monday through Friday and deliver on working days. When your order is sent, you will receive a shipping confirmation by e-mail including all shipment details. Orders are sent from our warehouse in Spikkestad, Norway or from our office in Oslo, Norway.
Katrin Uri offers free standard delivery on all orders.
Orders are sent with Posten/Bring or PostNord. The order will be delivered to your local delivery point. Delivery notification will be sent via sms and/or email when your package is ready to be collected. If a shipment is not collected by 14 days, it will be returned to us. A new shipment can be arranged for an additional shipping fee.
You may return any products you have ordered from our online shop within 14 days from receipt of delivery. Customers are responsible for cost of shipping for returns.
All goods returned for refund must be unused with original packaging intact. Customers are advised to obtain proof of postage when returning goods. Katrin Uri cannot be held responsible for returned goods being lost in transit without proof of postage. Refund will be made within fourteen days after we have received the product from you.
We reserve the right to refuse any returns that do not match with these criteria.
Katrin Uri Design AS, P.O. box 3083 Elisenberg, 0207 Oslo, Norway
Exchange or refund
At the moment exchange is not possible. If you want to get a different item or change original item to a different size or color, please place a new order at katrinuri.no. The refund for the original order will be processed as soon as the parcel has arrived at our warehouse.
The refund is made using the same payment method used at purchase.
If the item is returned due to a claim, the full amount including shipping costs will be refunded. Please note that Katrin Uri only issues a full refund if the product/s is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return shipment is not marked correctly and VAT related costs were charged to us.
Our regular online return and exchanges policy as described above applies during sale periods.
There is a 2-years right of complaint on products sold on www.katrinuri.no, as constituted by Norwegian law. This right cover manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at email@example.com within 7 days after purchase. Please pack the item in a manner which avoids any further damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, Katrin Uri will either repair, exchange or make a full refund including shipping costs when the return of the claim is received.
Any complaints should be sent to Katrin Uri within reasonable time. The parties are obliged to make an effort to solve potential disputes in amicability. If this is not successful, you can contact ‘Forbrukertilsynet’ for mediation. ‘Forbrukertilsynet’ is available by phone, telephone no: 23 400 600.
All orders placed on Katrin Uri website katrinuri.no are stored in our customer system. The information being saved is the customers shipping and billing address, and order history.
You can choose your own password for login. Here you can view your own profile which contains order history and information such as customers shipping and billing address. All profiles can be deleted by contacting us at firstname.lastname@example.org
The default currency on our online shop is NOK (Norwegian Kroner). All prices include VAT. Prices do not include service, payment and delivery charges.
If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.
Katrin Uri reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors.
Katrin Uri gift cards are valid at katrinuri.no and expire 1 year after purchase. Cards cannot be exchanged for cash and no change is given. Any remaining balance can be used for future purchases. Gift cards are non-refundable.
Katrin Uri does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colors, info and prices, errors may occur. This depends partly on the colour settings of your computer and monitor.
All your personal information is handled under strict confidence. Katrin Uri will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. Katrin Uri may also store information regarding your purchases, information regarding product and size, and purchase price and date.
Katrin Uri use “Cookies” and track IP addresses so we can improve our services and enhance your experience. Katrin Uri does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from Katrin Uri customer database. You are entitled at any time to request removal from our marketing/newsletter list by contacting us at email@example.com or click “unsubscribe” on the bottom of each newsletter.
Copyright / Trademark
Copyright in the documents provided in this site (including, without limitation, the trademarks of Katrin Uri, graphics, text, photos, designs, logos, icons, images, data and
software) are owned by or licensed to Katrin Uri and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Katrin Uri. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at firstname.lastname@example.org.
Parental or guardian consent is required for customers under the age of 18.
Katrin Uri Design AS
Postboks 3083 Elisenberg,
VAT. Nr. 976 551 354
Visiting address: Gabels Gate 41, 0262 Oslo, Norway